Return & Refund Policy

 

At Storie d’Amore, we want you to feel completely confident when ordering from us.
This policy not only follows EU law but also goes beyond the legal requirements — giving you extra peace of mind when purchasing personalized jewelry.

Return Policy

According to EU law (Directive 2011/83/EU), personalized products (such as jewelry created from your photos or with custom engraving) are generally not eligible for return.

⭐️ However, we offer more than the law requires:

  • Voluntary 14-day return guarantee — no questions asked, even for personalized jewelry.

  • Realism Guarantee — if the 3D relief of your photo doesn’t look realistic enough, we will remake it free of charge.

  • Preview on request — before shipping, we can send you a photo or video of your finished piece so that you are 100% sure of the quality.

How to request a preview

You can easily request this when placing your order by:

  • Adding a note to the comment section on the product page before adding the item to your cart,

  • Sending us an email at loveletter@storie-damore.com,

  • Or write to us directly via WhatsApp using the green chat icon on our website.

How to Return a Product

If you wish to return a product, please contact us within 14 calendar days of receiving your order by sending an email to support@storie-damore.com.
Your email should include:

  • Your full contact details

  • Your order number

  • The items you wish to return

  • Your IBAN (only if a bank transfer refund is required)

📩 You will receive a confirmation email with the exact return address.

⚠️ Please note:

  • Products must be returned via courier service directly to our address.

  • Returns sent to postal offices or courier collection points will not be accepted.

  • Items must be returned in their original packaging with all included accessories.

Deadlines

  • Products must be shipped back within 14 days from the date of your return notification.

  • Refunds are issued within 14 days after we receive the returned item.

Refunds

Refunds will be processed to the original payment method used for the purchase (e.g. credit card, PayPal).
If the order was paid by Cash on Delivery (COD), the refund will be issued via bank transfer (please include your IBAN in the return email).

Shipping costs (both original and return) are non-refundable.

Questions?

If you have any questions about returns, refunds, or guarantees, feel free to contact us anytime at support@storie-damore.com or via WhatsApp using the green chat icon on our website.
We are always happy to help! 💌